Terms and conditions below are valid on travels booked after 2018-09-20
1. Traveler’s health and responsibility
Moments of Magics tour may include a degree of fatigues and unexpected events. Some of the tours also imposes certain requirements on participants’ fitness. The responsibility lies with the traveler to choose a journey of such severity that he / she can participate. The participant take part of the tour on its own responsibility and Moments of Magic can not be held liable for damages incurred by the traveler or accidents during the trip or during activities. Moments of Magic does not assume any financial penalties of an injury incurred during the trip. The traveler is obliged to obey the instructions of the guides. The traveler take their own responsibility to have a adequate travel insurance or equivalent for the entire travel period. Tour leader or other responsible personnel may at any time stop a single participant from continuing the journey, in whole or in part, if the participant is behaving in a way that he /she represents danger to himself, posing a risk to others, behave drunk or otherwise interfering so as to provide negative sanctions for the group. If a participant’s illness or accident requiring evacuation and / or repatriation rests liability for payment of these services entirely at the participant. Moments of Magic advise you in the strongest terms to take out travel and accident insurance that covers the costs of such a situation. If the participant has not signed such insurance, liability rests still on the participant and Moments of Magic disclaims any responsibility.
Reservation and payment is primarily by filling the booking form in writing or via the website booking form. After receiving the booking form a confirmation will be sent by e-mail and payment details. The deposit to hold the booking is usually 30% of the total full cost to be paid within 7 days after receiving the reservation confirmation. The deposit may be different then 30% for certain travels which then is indicated at the time of booking.
For cancellation with more then 150 days before the start date, the deposit is reimbursed minus already paid costs to suppliers that is not reimbursable for Moments of Magic
For cancellation 150-90 days before the start date, the participant looses the deposit if no other cancelation terms has been agreed.
90-60 days before the expedition start date, the passenger must pay at least 70% of the total trip price.
For cancellation less than 60 days before the expedition start date, the passenger must pay the full price of the journey.
Note that if the cancellation occurs less than 60 days before departure and final payment has not yet been received, the remaining amount have to be paid immediately. Participants who has already initiated a trip and choose not to attend the whole trip will not receive any repayment, what ever the reason might be.
Cancellation must be made to Moments of Magic by email to firstname.lastname@example.org. Cancellations provided Moments of Magic after the expedition departure will not be accepted. Moments of Magic advise the participant to have a cancellation insurance.
4. Final payment
Final payment of the journey takes place 60 days before the package start date, unless otherwise indicated. If a reservation of a travel is made less than 60 days before the travel start date the full price must be paid within 5 days.
5. Booking flights
Booking of international flights is made by the participant unless otherwise is stated.
6. Modification of the package tour price
Moments of Magic have the right to raise the price with no more than 10% of the total package price if costs increases due to changes in transportation costs, changes in taxes, duties, fees or changes to exchange rates. If the price change would be more than 10% the participant has the right to cancel the trip with full refund.
7. Itinerary changes
Moments of Magic reserves the right to make certain changes of the itinerary. The nature of our trips and expeditions makes it is impossible to predict the exact course of the tour which always is preliminary. The type of trips and expeditions that Moments of Magic offers is not like a regular trip. When it comes to wildlife viewing and photography in remote areas flexibility and changes must be allowed. Along the way, there might be circumstances of which not even the most skilled tour operator can control. As the reservation of a trip has been made the participant automatically accepts these facts. Moments of Magic reserves the right to make changes of the itinerary but will in these cases always try to do this so the participant’s get the most out of their travel . Participants have no right of compensation for such changes of the itinerary. If a trip will be delayed, or if the itinerary must be changed due to bad weather, road conditions, delays in transportation, or other eventualities that Moments of Magic or its agents have no control over, the price for these delays and changes is not included in the price. Eventual cost for changes of international flights if a trip is delayed is paid by the participants themselves.
8. Change of booking and participant information
Changes made by the traveler after received confirmation that impose costs is paid by the traveler. It is the responsibility of the traveler to keep Moments of Magic informed of any change of name, address, email address and telephone number so that Moments of Magic can communicate any changes of the trip. Moments of Magic usually communicates any changes initially by e-mail.
9. Verification of the travel documents
The traveler is obligated to check the confirmation and travel documents as soon as they are received. Any errors must be reported immediately. Particular attention must be given to control the names of any flight tickets since they must comply fully with the spelling in the passport. Most airlines do not allow name changes or change of misspelling. It is the traveler’s responsibility in connection with the confirmation invoice of the trip to check the spelling of names.
10. Cancellation of a trip
Moments of Magic owns the right to cancel a trip before departure, because of shortages of participants, strikes, war, natural disasters, or other reasons that make the journey inappropriate. In such a situation the participant will be fully refunded for the trip. Moments of Magic is in such a situation not obliged to reimburse participants for expenses such as international airfare, visa and passport costs, equipment for the trip, or other expenses related to the trip. Because the booking of the international flights is usually made separately by the participant, it is especially important to have a cancellation insurance, which replaces any costs at a suspension.
11. Travel insurance /cancellation insurance
Important! You are responsible for having adequate travel insurance and cancellation insurance (see point 1). As we often find ourselves far from the nearest community, it is important that your insurance covers any illness or emergency that requires evacuation and / or repatriation from remote location. Check with your insurance company so that you are covered. The insurance certificate must be brought on the trip to be presented in case it is necessary. Furthermore, Moments of Magic advice taking out a cancellation insurance, which replaces the cost of travel incase of disease or accident. Make sure that the cancellation insurance also include the cost for international flights incase of a cancellation of the trip due. circumstances mentioned in paragraph 10. Such may in some cases be subscribed directly through the travel agency or separately via a insurance agency.
12. Travel Guarantee
When you buy a trip of Moments of Magic applies Swedish consumer law, including Package Travel Act and guarantee law. This means that your money is protected and that there are clear rules that apply to you as a consumer. The guarantee means that the traveler is entitled to compensation for canceled or interrupted trip in the event that Moments of Magic becomes insolvent or declares bankruptcy.